03
Maintenance Requests
A maintenance request records a specific job to be done — whether planned or reactive.
Process lifecycle
1
Create a maintenance request
Maintenance
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Maintenance Requests
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NEW
Click New to raise a maintenance request.
Request fields
Request Name
*
Description of the work needed — e.g. "Replace conveyor belt" or "Printer paper jam repair".
Maintenance Type
*
Corrective: reactive repair after breakdown. Preventive: scheduled maintenance.
Equipment
Which piece of equipment needs attention.
Responsible
Technician assigned to this job.
Maintenance Team
Team handling the request.
Scheduled Date
When the maintenance is planned.
Priority
Normal, Urgent, or Very Urgent.
2
Track and close requests
Move requests through stages: New → In Progress (technician is working) → Repaired (work done, testing) → Done (confirmed complete). The duration from creation to Done is recorded as resolution time. Add notes in the chatter to document what was done, parts used, and any follow-up needed.